The Downside of Communication: Complaining Circles in Group Discussions

Authors: Lehmann-Willenbrock, N., & Kauffeld, S. (2010)

In book S. Schuman (Ed.), The handbook for working with difficult groups: How they are difficult, why they are difficult, what you can do (pp. 33-54). 
San Francisco, CA: Jossey-Bass/Wiley

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