Police · Fire · EMS · Air Traffic Control · Made in Germany
Video Debriefing for Control Room Training: Screens, Radio, Communication
- Police / Fire / EMS Dispatch
- Screen Capture
- Radio Integration
- Made in Germany
What Remains After the Drill
Between Call and Dispatch, Every Second Counts. Memory of Those Seconds Is Imprecise.
An emergency call drill, suspected cardiac arrest: in what order were the questions of the structured call interrogation asked? When did it become clear that the patient was not breathing normally, and when did telephone CPR instructions begin? In the debriefing, the dispatcher, the instructor and the observers each remember different moments.
In a dispatch center, what happens takes place mainly in conversation and on screen. What was said, entered and dispatched can hardly be reconstructed from memory. How well a debriefing goes then depends on who leads it, and consistent call-handling quality across all shifts becomes hard to reach.
There is also the worry that recordings will be used to rate individuals. And some dispatch centers have found recording technology to be rigid and expensive to extend.
A debriefing shouldn’t depend on who remembers what. Learning in the dispatch center should be based on what actually happened, not on different memories of it.
Technology for Dispatcher Training
You Know Your Call Protocols. We Make Sure the Technology Keeps Up.
Training leads in integrated and EMS dispatch centers are the experts on their debriefing. We know which technology you need, when and for what: call recording, screen capture and room camera on one timeline, and with the portable version, no intervention in your productive dispatch IT.
35+ Years of Experience
Since 1991, Mangold International has developed software and systems for audio and video technology and behavioral research, used in more than 50 countries.
Direct Manufacturer Support
Development, manufacturing and support from Germany, with no reseller. You talk to the people who build the system.
Manufacturer-Neutral Integration
Existing workstations, telephony and radio are integrated via screen and audio recording, regardless of manufacturer.
Adaptable to Your Dispatch Center
Modular systems that adapt to your training workstations, scenarios and new requirements.
"Through video debriefing, processes, decisions, and communication in the control room become traceable and can be discussed constructively."
Stefan Gablentz
Practice Instructor
What Users Say About Support and Collaboration
Markus Ellinger, Deputy Director of Nursing
Rottal-Inn Kliniken
" The video debriefing system from Mangold helps us enormously in training at our simulation center. Mangold is always there to help with any questions, so we can make the most of the system. "
Three Steps
How Your Dispatch Center Gets to Video Debriefing
- 1
Define Workstations and Workflow
Together we define training workstations, scenarios and your debriefing workflow: which screens, call and radio channels are recorded and who listens in.
- 2
Installation or System Case
Mangold International installs the system in your training room or delivers turnkey mobile system cases, and gets your instructors up and running.
- 3
Record, Mark, Play Back
You record the call drill, mark interrogation steps such as location, breathing or the start of telephone CPR, and play them back in the debriefing with a single click.
Decades of Experience
With several decades of experience in audio/video systems, Mangold International supports your project from consultation to operation.
Expert Consulting
Benefit from professional guidance in analyzing your requirements and designing a suitable solution for your training environment.
Planning & Implementation
From detailed system planning to professional installation, we ensure seamless integration into your existing infrastructure.
Onboarding & Product Training
Product training ensures your team can use all system capabilities from day one.
Long-Term Support
Technical support and maintenance are available for years, as an offer rather than an obligation.
Better Quality Through Video Debriefing in Dispatch Center Simulation
Hear and see what happened instead of debating memories: video debriefing makes communication, decision-making and teamwork in the dispatch center traceable.
Call, Radio and Screen in Sync
The emergency call, radio traffic, screen content and room camera share one timeline.
Structured Analysis
Markers and comments make interrogation steps, communication and decisions traceable without rating individuals.
Network Integration
Network-wide playback and remote control so the learning group can listen and watch live.
Efficient Feedback
Less preparation: the debriefing starts right at the marked moments.
Benefits of Video Debriefing in Control Room Training
Consistent debriefing quality, no matter who’s instructing.
In the video debriefing, the team hears and sees what was actually said, entered and dispatched. Debates about different recollections fall away, and the conversation can focus on why a decision was made. Reviewing a scenario together strengthens the quality of future team decisions.
Structured video debriefing increases the value of simulation training. A focused review of communication, decision-making and process flows enables a differentiated analysis of realistic situations. Through joint reflection, reliable experiential knowledge is created that can be applied and developed in everyday control room operations.
Analysis and training sequences can be created from recordings in just a few steps. They can be used flexibly for training, continuing education or quality assurance and reflect real processes of your own control room. Current, practical material reduces preparation effort and supports consistent call-handling quality across all shifts.
Video Debriefing Systems From Mangold International
The systems can be individually integrated into any control room and training environment.
Current Technology
High-quality components and current technology deliver immediate benefits for your training operations.
Modular & Expandable
Due to its modular design, the system can be expanded at any time and grows with your needs.
Mangold VideoSyncPro at the Core
The system can be variably configured around the core software Mangold VideoSyncPro depending on the intended use and specific requirements.
Flexible Deployment
From a simple portable case solution for mobile use to equipping comprehensive control room and training environments, any scenario is conceivable.
Software Features for Dispatch Center Debriefing
Well-designed technology with an intuitive user interface. The system supports you in analysis, reflection and decision-making, even in complex situations.
Audio and Video Control
Maintain full audio and video control at all times for optimal recording quality.
Automation
Automate recordings with predefined actions such as zooming and positioning cameras, sending audio and video to remote viewers, and more.
Markers and Comments
Mark interrogation steps and key moments with custom markers and comments.
Quick Navigation
Navigate quickly through your videos based on markers.
Flexible Arrangement
Arrange videos on the screen as you like for an optimal overview.
Network Streaming
Send audio and video over the network for shared use with participants, observers, and other stakeholders.
Media Database
Easily define a media database and send media to screens and speakers in the recording scenario.
Metadata Forms
Define metadata forms to easily capture additional information about recordings.
Remote Control
Control, mark, and comment remotely within the same network.
Applications in Dispatcher Training
Training in police dispatch centers: review emergency call intake, radio traffic and incident command in training.
Simulation, training, and debriefing of operational scenarios, team communication, and decision processes.
Train and debrief call interrogation, telephone CPR and dispatch in integrated and EMS dispatch centers.
Simulation, training, and debriefing of safety-critical communication and decision processes.
What We Commit to Your Dispatch Center
The quote describes the full scope for your dispatch center, from screen and audio recording to onboarding. No hidden costs.
You create markers for new call protocols, scenarios and metadata forms yourself within the system design, without paying for every change.
We offer updates, service and extensions for years. They are not a prerequisite for operation.
Emergency calls are particularly sensitive. That is why the system runs fully on-premise, with no cloud and with role-based access control on your own network.
Video Debriefing Systems for Control Room Training
From the system case for use in the dispatch center to the networked training center with several training dispatch rooms.
Portable System
The mobile solution for flexible training - ideal for use directly in the control room or on location.
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The easiest way to professional video debriefing...
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Multi-Camera Recording
Synchronized recording of multiple HD cameras for various perspectives.
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Professional Audio
High-quality audio recording of team communication.
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Marker System
Set markers during training for quick access to important scenes.
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Instant Debriefing
Immediate playback after the scenario for maximum learning effect.
Stationary System
The professional solution for dedicated control room training environments with separate observation room.
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Everything from portable system plus...
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Advanced Camera Control
PTZ cameras with remote control for flexible perspectives during training.
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Screen Capture Integration
Synchronous recording of control room screens and monitoring systems.
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Observation Room Setup
Complete control and monitoring from a separate observation room.
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Network Streaming
Live streaming to additional observers or training rooms.
Multi-Room System
The premium solution for training centers with multiple networked control room environments.
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Everything from stationary system plus...
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Multi-Room Management
Centralized control of multiple training rooms from a single interface.
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Scenario Management
Connect multiple control room environments for complex multi-team scenarios.
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Studio Mode
Seamless switching between cameras from different rooms during recording.
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Advanced Analytics
Detailed analysis of response times and team interactions.
From Memory to What Actually Happened, on Every Call Drill
Hear and see in a free demo how interrogation steps are marked and played back in the debriefing with a single click. Or get advice on your dispatcher training project first.
Frequently Asked Questions
What is control room training with video debriefing?
Control room training with video debriefing is the simulation-based training of dispatchers under realistic conditions, where screens, radio communications and phone calls are recorded synchronously. The subsequent video-assisted debriefing makes decision processes, communication and emergency call handling traceable.
Which data sources can the system record?
The system from Mangold International synchronously captures dispatcher screens via screen capture, radio communication, phone calls and, where applicable, situation displays. All data streams are stored simultaneously and play back in sync during debriefing.
Which types of control rooms are supported?
AV debriefing systems from Mangold International can be used wherever team workflows need to be reviewed. Typical environments include police dispatch centers, fire dispatch centers, integrated dispatch centers, emergency medical dispatch centers, air traffic control training facilities and industrial fire brigades at large industrial sites.
Can the system be used in live control rooms for staff training?
Yes. The mobile system can be temporarily set up in operational dispatch centers to document real incidents for training purposes, always in a data-protection-compliant manner and only with all required consents. This enables practice-oriented continuing education with real case examples.
How does the system support CRM training in control rooms?
Crew Resource Management (CRM) is also crucial in control rooms. The system documents team communication, closed-loop communication, situational assessment and decision-making in a traceable way. This makes CRM systematically trainable in dispatch center trainings.
How quickly is the system ready to use?
The portable version is ready within minutes, without intervention in productive dispatch IT. Stationary installations are professionally planned and installed by Mangold International technicians.
How does video debriefing improve control room quality?
Instead of debating different recollections, the team hears and sees what actually happened: actions and decisions are available with a single click. Reviewing a scenario together builds reliable experiential knowledge and lifts the quality of future decisions.
Is the system GDPR-compliant?
Yes. Recordings stay fully on-premise within your own network, with no cloud and with role-based access control. This supports GDPR-compliant handling of sensitive operational and training data.
How do we handle dispatchers feeling monitored by the recording?
The recording is there to trace the course of a call drill together, for example the order of interrogation steps, not to rate individuals. All data stays on-premise on your network, and your dispatch center decides who can access it and when it is deleted.
Can we adapt the system to new call protocols?
Yes. You adapt markers, scenarios and metadata forms yourself within the system design, with no extra cost for every change. Additional workstations or recording sources can be added later. Service and updates are an offer, not an obligation.